WHERE WE DELIVER & THE ACCEPTANCE PROCESS.
All delivery indications or completion dates are estimated and are dependent in part upon prompt receipt of all necessary information to service an order. The EVOLVE reserves the right to allocate, in its sole discretion, inventories, production, and services when such allocation becomes necessary. In no event will EVOLVE be liable for any premium transportation, re-procurement, or other costs or losses incurred by Buyer as a result of EVOLVE failure to deliver products in accordance with indicated delivery/performance schedules.
If goods are ordered at the weekend or on a bank holiday, the order on the next working day and delivery dates will vary accordingly. If a delivery would normally fall due over the Christmas or New Year Eve shutdown period, the delivery period may be extended to a later date. We endeavour to deliver all goods on time, however delays are possible which are beyond our control.
For large orders, please ensure that someone is available to help the driver move the goods from the delivery van to your premises. Our pallet couriers only supply 1 driver to deliver your order and are not insured or obliged to assist in carrying your goods into/onto your property. The extent of their contract is to wheel your pallet on to your driveway/path, not to physically move them into your garage or property. Deliveries are made to the nearest hard road point and for the avoidance of doubt we are only insured and required to deliver the Goods to your delivery address only (Not Multiple Address) and not to bring them into a property or install them. For large orders a pallet will invariably be used to transport your Goods, this pallet is your responsibility when delivered to dispose of as deemed necessary. It is not the delivery drivers responsibility to take this away with them.
We endeavor to deliver most products within 10 days; however some items may take longer due to fluctuating stock levels from our suppliers/manufacturers. All delivery dates given are only and always provisional, whilst we strive to always deliver on a pre-organised, amicable day, sometimes it is completely out of our control that situations arise that we can not foresee. Where we can we will try to notify of a potential problem with deliveries or times, however sometimes it is not always possible to do so. We are not bound by any delivery day/dates that either we or our sub-contracted couriers have organised. If the delivery has not taken place through no fault of your own, then we will often arrange another suitable date at yours and our convenience. For the avoidance of any doubt we shall not be liable for any loss arising from delay in delivery or non-delivery.
Before signing for goods please ensure that all products have been carefully inspected for any courier damage. In the case of pallet deliveries please check all goods carefully, and in the unlikely event of damage please return the damaged goods to the driver and take receipt of the good items. If any item is damage please let us know and do not sign the collection sheet, Just write as damage or un-inspected goods.
Tradesmen should not be booked until goods are received and checked thoroughly. We can not accept liability or 3rd part costs incurred as a result of any delays in dispatch. Please allow a suitable timescale before your plumber/installer starts work to the delivery of your goods, so that in the unlikely event of any damages, suitable time can be given to the replacement of said goods.
All delivery charges are clearly displayed on the basket stage of your order. These carriage charges are based on standard UK Mainland deliveries using our economy delivery schedule. In most instances delivery timescales can be improved however these may be subject to a carriage surcharge. The following areas/locations may be subject to a carriage surcharge: Non UK Mainland i.e Isle of Man, Isle of Wight, Shetland Islands etc. Please ring for full details and a price will be given on application. You will be notified prior to delivery if your order incurs a postal surcharge.
Goods can only be delivered to the customer’s address (they cannot be left with a neighbour) and must be checked and signed for. If the delivery is to a communal building like a block of flats, please note that the driver may require help unloading. The Carrier may also ask to see identification before leaving the goods, (to protect us from Credit Card fraud).
We advise against booking trades for installations until the goods have arrived and been checked for correctness, damage or shortages. Delivery dates are estimated and no liability can be accepted for costs caused by late deliveries or for any other reason. However, delivery times do vary according to the manufacturer. If you would like to clarify with any products on their approximate lead time please contact us for more details.
In UK Mainland, EVOLVE tries to deliver the goods free of cost, however to other part there will be charges which the customer shall enquire before purchasing the products. However, we make every effort to keep our delivery charges as low as possible and attempt to deliver the goods as soon as they become available. Our charge depends solely on the financial cost of the order. Delivery dates and times depends on availability of stock (normally 7 – 10 working days), manufacturers and size of good, Smaller items may be delivered direct from the manufacturer/supplier (normally within 5 working days), but our customer advisors will speak to you with all the details. Details of the delivery schedule will be forwarded to your designated order email address and all amendments will be disclosed to the same email address.
SHIPPING & HANDLING CHARGES for UK ZONAL SURCHARGES:
Zonal surcharging applies for the following postcodes:
The Highlands and Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17- 26, PH30-44, PH49-50, ZE, AB31,AB33-38,AB45,AB52-56,FK17-21.
Northern Ireland, Isle of Man and Isles of Scilly – postcodes BT, IM, TR21-25.
Please note that we classify the Channel Islands as an international destination.
Re-Delivery of parcels
If no one is in to take delivery of a parcel when we reach to deliver the goods, there will be additional charges for the delivery. Charges will be depending on cost of re delivering items to same address, can differ due to change in location, cost of fuel, size and handling requirements and these are subject to regular changes. To enable us to keep the cost of your parcel service as reasonable as possible, we have set out a number of infrequent and adhoc charges as surcharges. These are applied only when appropriate and are in addition to the normal parcel price.